A Career in Tech as a Multilingual Customer Success Manager – Wendy Rendón

Wendy tells us what it is like to work in tech in the events industry as a multilingual customer success manager

Have you ever wondered what it’s like to have a career in tech and work as a customer success manager? Wendy Rendón shares how she went from working in events in Barcelona, Spain to a career in tech working in customer success in tech in Helsinki, Finland. She also shares what makes a good customer success manager and why the role of CSM can be different in different businesses and industries.

Key Takeaways:

While living and studying in Barcelona she observed the vibrant events scene there and realised she wanted to focus her job and career in this industry.
Wendy decided to progress her career in events moving into a career in tech, so she moved to Finland, a vibrant and international tech hub.
She believes that successful people in this role are empathetic, proactive, have good communication skills and are good at project management as they sit between the in-house tech team and the end clients.
While her working language is English, she regularly uses her Spanish and Catalan to better communicate with her clients.

About Wendy

Wendy’s journey has taken her from the vibrant hustle of Bogota’s city jungle to the cosmopolitan charm of Barcelona, and finally to the green, innovative urbanity of Helsinki. Throughout her career, spanning diverse industries, she gained a wealth of experience and developed a versatile skill set that has shaped her as a professional working with languages.

Connect with Wendy

LinkedIn: https://www.linkedin.com/in/wendyvrr/

About Sonia Kampshoff

Sonia is a translator turned multilingual digital marketer specialising in paid media, and now also a podcaster. Growing up bilingual, languages have been a constant in her life. In 2025 she launched a podcast where together with her guests she explores the huge variety of jobs and career opportunities open to people with language skills. She is available to speak on podcasts and stages about marketing, languages, work and podcasting.